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Claims Made Easy

We recognize how stressful unexpected events like this can be, but rest assured we have helped countless customers through their claims, and our team is ready to assist you.

We’re here for you 24/7.

You can start your insurance claim online or by phone at any time, from anywhere.

Report a Claim Online

Online claims reporting is quick and easy.

Log into My Account.

Don't have an Account?  To register, please contact out Customer Care Team by calling (800)336-3642 weekdays between 7:30AM and 4:30PM. Please have your policy number available prior to calling.

Report a Claim by Phone

You can contact our claims team at
(888) 451-1804

 

Each claim is unique, but most follow these four steps:

1

Report a Claim Online

Tell us what happened. You’ll receive a claim acknowledgement with important information specific to your claim - including your claim number and claim adjuster contact details. Keep this information handy.

2

We Contact You

Your claims adjuster or POM claims partner will contact you within 24 to 48 hours to gather additional information, such as photos, receipts and fire/police reports, and will schedule an inspection (if necessary).
Weather-related catastrophe claims may take more time.

3

Your Claim is Reviewed

Our Claims Team reviews your coverage and the specific details of your loss. Inspection reports and estimates are assessed if requested on your claim file.

4

We Settle Your Claim

We will notify you when your claim is settled. If your claim is approved, you’ll receive quick payment by check, pre-paid card, or ePay, which allows us to deposit your money directly into your bank account.
Subject to policy forms and conditions.

What to do after a property loss?

  1. Stay safe: Remember that personal safety is the top priority.
  2. Photograph the damage: Take pictures to document the full scope of your claim.
  3. Make emergency repairs: Protect your home from further damage and remember to keep receipts.
  4. Obtain repair estimates: Get estimates from licensed and insured contractors.
  5. Don’t throw anything away: Do not dispose of anything until advised by the adjuster.

Checking On Your Claim

Keeping you informed is a top priority. You can visit My Account, where you’ll be able to view:

  • The status of your claim at any time
  • A history of prior payments made to you
  • Your claims adjuster’s name and contact information